Frequently Asked Questions

❤ Henney Bear bags and wallets are cute, practical, and full of character. With signature bear designs, tapestry-style woven patterns, and London-inspired charm, each piece feels thoughtful, recognizable, and easy to love — perfect for birthdays, holidays, travel, school, work, or everyday little surprises.

❤ Yes, we’re happy to help. Online orders may be returned or exchanged within 14 days of receiving your order, as long as the item is unused, undamaged, and in its original condition with tags, packaging, and proof of purchase.

Before sending anything back, please contact us at henneybearcanada@gmail.com with your order number so we can provide return authorization and guide you through the next steps.

Please note that original shipping fees are non-refundable. If your order qualified for free shipping, the original shipping cost may be deducted from your refund. Final sale items, special orders, and excluded items may not be eligible for refund.

❤ Yes. You’re always welcome to visit Henney Bear Canada at Promenade Mall in Thornhill, Ontario. Feel free to stop by, try on different styles, and see the details in person before choosing your favorite.